GameHouse Downloads and Sales The screen goes blank and the product does not run or it crashes.
This problem is often caused by incompatibilities between your computer's graphics system and the product you are trying to use.
Perform the following steps to troubleshoot your issue:
Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs".
Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions.
When you are prompted to SAVE/OPEN the file, choose open and proceed through the installation.
Reboot your computer.
Make sure you are connected to the Internet
Run your product again.
If the above steps don't resolve your issue, your computer may not have the correct configuration to run the product. The amount of memory, hard disk space or operating system you are running may prevent you from using your product correctly.
