GameHouse Downloads and Sales I get an error that says the product is a trojan horse or virus.
Some antivirus or personal firewall applications incorrectly identify our games as viruses and disrupt or block the software from running. Please be assured that games that come from us or our partners are virus free. To avoid this issue you have 2 options:
Option A:
TEMPORARILY DISABLE YOUR PERSONAL FIREWALL until you have downloaded, installed, and activated your purchase.
Please Note: If you're evaluating the free trial version and you see a blank page or error message in the ActiveMark browser when you open or close the game, your personal firewall product is the most likely cause. You will need temporarily disable your personal firewall to see the "play now"/"buy now" page.
We strongly recommend that you re-enable your anti-virus software after purchasing a game (or as soon as possible). We must also remind you that disabling your anti-virus software is done at your own discretion, and we specifically disclaim any liability or claims for damage arising from your decision to disable this program.
Option B:
Please be assured that games that come from us or our partners are virus free. IF YOUR ANTIVIRUS SOFTWARE DETECTS THE PRODUCT AS A VIRUS OR TROJAN (only some antivirus products exhibit this behavior) SET AN EXCLUSION FOR THE FOLDERS CONTAINING YOUR GAME.
To Mark the files or folders containing downloaded games as safe, refer to your antivirus/personal firewall product manual or help page for instructions on setting exclusions.
