The Support FAQ provides answers to the most common questions regarding sales, refunds, and technical support.

« Back to Support Listing GameHouse Downloads and Sales I get an error that says 'Draw_Surface_Fail' or 'Direct Draw'.

This problem is often caused by incompatibilities between your computer's graphics system and the product you are trying to use. Perform the following steps to troubleshoot your issue: Ensure you have the most current version of DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions. http://www.microsoft.com/windows/directx/ When you are prompted to SAVE/OPEN the file, choose open and proceed through the installation. Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START > All Programs". Reboot your computer. Run your product again. « Back to Support Listing