If you are using Windows XP (Home or Professional Editions) you may have problems running, playing, or saving certain games designed to play under Windows 95, Windows 98, or Windows ME.
If you are having problems with the title you have purchased or downloaded, check the system requirements section located on the game description page. You may need to click on the "more info" button to view the system requirements. Ensure your product is compatible with your computer's operating system (i.e. Windows 98, 2000, XP, etc.).
If your operating system is NOT listed in the system requirements, the product may work in Windows Compatibility Mode. Please be advised running applications in compatibility often results in degraded performance.
- Right-click the program icon on your desktop or the shortcut on the Start menu for the program you want to run, and then click Properties.
- Click on Compatibility on the tabs at the top of the window that appeared.
- Check the box that says: "Run this program in compatibility mode for:".
- Select Windows 98/Windows ME from the drop-down menu.
- Check the box that says "Turn off advanced text services for this program".
- Click APPLY.
- Click OK.
Now, run your program.
If you still cannot use your program, repeat Steps 1 and 2 above, checking the "640x480" and "256 Color" boxes as well. Then continue with steps 6 and 7.
For more information about Windows Compatibility Mode for XP, please see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;292533
If this does not resolve your issue, your product is incompatible with your version of Windows XP. If you have already purchased your product, request a refund from our Customer Service Team.
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