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» Technologically Challenged??
For those of you who have ever felt you may be technologically challenged, take heart. The following incidents may do the trick in restoring your self-confidence:
* A woman called AST customer support complaining that her mouse was difficult to control with the dust cover on. The 'dust cover' turned out to be the plastic the mouse was packaged in.
* AST asked another customer to send them a copy of his defective diskettes. A few days later, a letter from the customer arrived, together with photocopies of the floppies.
* Compaq tech support received a call from a woman saying her brand new computer wouldn't work. She had unpacked the unit, plugged it in and sat there for 15 minutes waiting for something to happen. When asked what happened when she pressed the power switch, her reply was, "What power switch?"
* An aggravated woman called Dell complaining that she wasn't able to get her new Dell computer to turn on. After ensuring the computer was plugged in, the tech asked her what happened when she pushed the power button. Her response was, "I pushed and pushed on this foot pedal and nothing happened." The 'foot pedal' turned out to be the mouse.
* Dell received a call from a customer complaining that his keyboard no longer worked. He had cleaned it by filling his tub with soap and water and soaking it for a day, then removed all the keys and washed them individually.
* Another Dell customer called support to say he was unable to get his computer to fax anything. After half an hour of trouble-shooting, the technician discovered the man was attempting to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
* Yet another Dell customer was advised by the technician to put his problem floppy back in the drive and close the door. The customer asked the tech to hold on and could be heard putting the phone down, getting up and crossing the room to close the door to his room.
* IBM received a call from a confused customer who was having problems printing documents. He told the technician that the computer had said it "couldn't find printer." The user said he had also tried turning the monitor screen to face the printer - but his computer still couldn't "see" the printer.
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